Returns & Exchanges

At OREO, we take pride in the quality of our cookies and snacks; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we cannot accept returns for items that have been opened or are simply no longer wanted.

1

Contact Support

Reach out to our customer care team within 14 days of delivery with your order number and details regarding the issue.

2

Submit Documentation

Provide clear photographs of the damaged packaging or incorrect items to help us process your claim quickly.

3

Await Verification

Our quality assurance team will review your request and verify the eligibility for a replacement or refund within 3 business days.

4

Resolution

Once approved, we will ship a fresh replacement of your favorite OREO products or issue a full credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing